Refund policy

RETURN AND REFUND POLICY

You may request a return within 14 days after receiving your order.

RETURN CONDITIONS

To qualify for a return, the product must be:

• Unused and unopened
• In its original packaging
• Returned with the hygiene and tamper-evident seal fully intact
• Accompanied by your order number or proof of purchase

Our products are applied directly to the scalp. Products that have been opened, used or had their hygiene seal removed cannot be returned for health and hygiene reasons, where permitted by applicable law.

HOW TO REQUEST A RETURN

Before returning anything, contact us at support@kayafollicle.com and include your full name, order number and the product you wish to return.

If your return is accepted, we will send you the return address and instructions. Products returned without contacting us first may not be accepted.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the product arrived damaged, defective or incorrect. We recommend using tracked shipping, as we cannot be responsible for returns lost in transit.

REFUNDS

After receiving and inspecting your return, we will notify you whether your refund has been approved.

Approved refunds will be returned to the original payment method. When legally required, the original standard shipping charge will also be refunded. Express shipping costs and import duties are not refundable.

Please allow several business days for your bank or payment provider to process the refund.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective or incorrect, contact us as soon as possible at support@kayafollicle.com. Include your order number and clear photographs of the product and packaging. We will review the problem and arrange an appropriate replacement or refund.

CANCELLATIONS

Contact us as quickly as possible if you wish to cancel your order. We cannot guarantee cancellation after an order has been processed or dispatched.

Your mandatory consumer rights remain unaffected.