Shipping policy
SHIPPING POLICY
Last updated: 3 September 2026
All Kaya Follicle orders are prepared and shipped from Rotterdam, the Netherlands.
ORDER PROCESSING
Orders are normally processed within 1–3 business days. Weekends and Dutch public holidays are not counted as business days.
During busy periods, product launches or public holidays, processing may take slightly longer.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
SHIPPING COSTS
Standard worldwide shipping: €5
Free worldwide shipping is available on orders over €200.
The final shipping cost will be displayed during checkout before payment.
ESTIMATED DELIVERY TIMES
The following delivery times are estimates calculated from the day your order is dispatched:
The Netherlands: 1–3 business days
Belgium and Germany: 2–4 business days
Other European Union countries: 3–8 business days
United Kingdom: 6–12 business days
United States: 7–14 business days
Canada: 7–14 business days
Australia and New Zealand: 8–18 business days
Rest of the world: 8–21 business days
Delivery times are estimates and are not guaranteed. Customs processing, public holidays, adverse weather, local postal delays and other circumstances outside our reasonable control may affect delivery.
TRACKING YOUR ORDER
After your order has been dispatched, you will receive an email containing your tracking number and a direct tracking link.
Tracking information may take 24–48 hours to become active after dispatch.
Please check your spam or junk folder if you have not received your shipping confirmation.
CUSTOMS, TAXES AND IMPORT DUTIES
Orders delivered outside the European Union may be subject to import duties, taxes, customs charges or processing fees imposed by the destination country.
These charges are not included in the product price or shipping cost unless explicitly stated during checkout. Where permitted by law, the recipient is responsible for paying applicable import charges.
Customs processing may delay delivery. Kaya Follicle cannot control or predict local customs procedures or charges.
SHIPPING RESTRICTIONS
Certain products may not be available for delivery to every country or region because of carrier restrictions or local regulations.
If we are unable to ship your order, we will contact you and cancel and refund the affected order.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, contact us immediately at support@kayafollicle.com. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
If an order is returned because the address was incorrect or incomplete, additional shipping costs may apply before the order can be sent again.
DELAYED OR LOST ORDERS
If your tracking has not updated for several business days or your order has passed the estimated delivery period, contact us at support@kayafollicle.com.
Please include your full name and order number. We will contact the shipping carrier and investigate the shipment.
International shipping investigations may take several business days to complete.
DAMAGED PACKAGES
If your package arrives visibly damaged, take clear photographs of the package and product.
Contact support@kayafollicle.com and include your order number and photographs so that we can review the issue and provide an appropriate solution.
CONTACT
For questions about shipping or delivery, contact:
Kaya Follicle
Buizerdstraat 4C
3083 ZB Rotterdam
The Netherlands
Email: support@kayafollicle.com
Website: www.kayafollicle.com