Terms of service

Last updated: 3 September 2026

These Terms of Service apply to your use of www.kayafollicle.com and all purchases made from Kaya Follicle.

BUSINESS INFORMATION

Kaya Follicle

Buizerdstraat 4C

3083 ZB Rotterdam

The Netherlands

Email: support@kayafollicle.com

Chamber of Commerce number: 78138612

By visiting our website or placing an order, you agree to these Terms of Service.

ELIGIBILITY

You must be at least 18 years old and legally capable of entering into an agreement to place an order.

Our products may only be purchased, possessed and used where legally permitted.

PRODUCT INFORMATION

We make reasonable efforts to ensure that all product descriptions, images, prices and other information are accurate.

Product packaging, colour or appearance may differ slightly from the images displayed on our website.

Individual experiences and results may vary. Kaya Follicle does not guarantee specific hair-growth or cosmetic results.

RESPONSIBLE USE

Products must only be used according to the instructions provided on the product label or packaging.

Information provided on our website is for general informational purposes and is not a substitute for personal medical advice, diagnosis or treatment.

Consult a qualified healthcare professional before use if you have a medical condition, use medication, are pregnant or breastfeeding, or are unsure whether a product is suitable for you.

Stop using the product and seek appropriate medical advice if you experience a concerning reaction.

PRICES AND PAYMENT

Prices are displayed in euros unless stated otherwise. Applicable taxes and shipping costs will be shown during checkout.

Payment must be completed using one of the payment methods available on our website.

We may correct obvious pricing, product-description or technical errors. If an error affects an order you have placed, we will contact you before processing it.

ORDERS

Placing an order does not automatically mean that it has been accepted. An order is accepted once we send an order confirmation or dispatch confirmation.

We may refuse or cancel an order because of product unavailability, incorrect information, suspected fraud, shipping restrictions or legal restrictions.

If we cancel an order after payment, the affected amount will be refunded to the original payment method.

SHIPPING AND DELIVERY

Orders are delivered according to our Shipping Policy. Delivery times are estimates and may be affected by customs, local postal delays, public holidays or circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate contact and delivery information.

RETURNS AND REFUNDS

Returns, cancellations and refunds are handled according to our Return and Refund Policy.

Nothing in these Terms limits your mandatory consumer rights, statutory guarantee or legal right of withdrawal.

WEBSITE USE

You may not use our website:

• For unlawful or fraudulent purposes

• To interfere with the operation or security of the website

• To distribute viruses or harmful software

• To collect information about other visitors without permission

• To copy or commercially exploit our content without written permission

INTELLECTUAL PROPERTY

The Kaya Follicle name, branding, product names, photographs, designs, text and other original content belong to Kaya Follicle or its licensors.

This material may not be copied, modified, distributed or commercially used without prior written permission.

THIRD-PARTY SERVICES

Our website may use services provided by Shopify, payment providers, shipping carriers, analytics providers and other third parties.

These parties may have their own terms and privacy policies. Kaya Follicle is not responsible for third-party websites that we do not control.

WEBSITE AVAILABILITY

We aim to keep our website available and secure but cannot guarantee uninterrupted or error-free access.

We may temporarily suspend or modify parts of the website for maintenance, security or operational reasons.

LIABILITY

Nothing in these Terms excludes liability that cannot legally be excluded.

To the maximum extent permitted by law, Kaya Follicle is not responsible for indirect or unforeseeable losses caused by improper product use, failure to follow instructions, unauthorised product modifications or circumstances outside our reasonable control.

Your mandatory consumer rights remain unaffected.